Your pets wellness, incoming.
Drop in your order details below or pick the carrier we shipped with — either way, you'll know exactly where your package is in seconds.
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From our hands to theirs.
Here's exactly what to expect from the moment you click "order" to the moment it lands on your doorstep.
Order received
Within minutes
Packed with care
Within 24 hours
Out for delivery
3–5 business days
Tail wags begin
The best part
Hey friend,
Thanks for trusting us with your dog.
I started PetWell because of my own dog — a stubborn, food-allergic rescue who flipped my world upside down. I spent years (and a small fortune) cycling through expensive vet visits, prescription meds, and supplements that promised the world and delivered approximately nothing.
So I started reading. I called vets. I called formulators. I rejected ingredient lists that looked like marketing fluff. And eventually, I built the supplement I wished I could've bought back when I needed it most.
That's the same supplement that's heading to your door right now.
If anything goes sideways — a delayed package, a billing question, a dog who turns up his nose at the chews — I want to know about it. Not a chatbot. Not an outsourced support team. Me, or one of the small handful of dog parents on my team. We answer every email personally.
Until then, hang tight. Your order is on its way.
Anything else we can help with?
Here are the most common things people ask us about while their order's en route.
Got an order question?
Wrong address, missing item, billing hiccup, or just need to swap a flavor? Email us with your order number and we'll handle it within a few hours.
Email order supportManage your subscription
Pause, swap, skip, or cancel any time — two clicks from your account dashboard. No phone calls, no awkward emails.
Go to my accountGot a question?
Wondering how long the chews take to work, or whether they're safe with your dog's medication? Most answers live in our FAQ.
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